IT Engineer Level 1

Location: Hybrid Home / In-Office Department: Engineering Type: Full Time Min. Experience: 3 Years Salary: $62-$72k

Job Description


At The Computer Doctors a Network Engineer is primarily responsible for building, maintaining, and troubleshooting business IT infrastructure. You’re required to wear a lot of hats in a small team, including front line help desk and being the higher level escalation point. You’ll roll your sleeves up and work directly with end users to understand their needs and problems while being able to creatively find and deploy solutions. 

What You Need

  • Professional appearance and great communication skills (written and verbal).
  • Minimum 3 Years IT help desk experience.
  • Experience working with RMM, ticketing, and documentation solutions.
  • Experience designing, deploying, and maintaining small to medium sized network topologies LAN / WAN / WLAN.
  • Experience deploying and maintaining Windows Server Domain Controllers, Azure AD, Microsoft 365, Google Workspace.
  • A solid understanding of IT security best practices.
  • Experience with advanced network troubleshooting. (IPv4, WLAN, DNS, VPN)
  • An unhealthy desire to be hyper organized while over documenting your work.
  • Firm understanding of the IT needs for the small to medium business market segment.
  • Ability to translate Geek to English.

What We Would Love You To Have (not required)

  • Experience with an IT Managed Services Provider.
  • Experience with Ubiquiti Unifi APs and network switching hardware.
  • Experience working with Powershell and scripting languages.
  • Experience working with VoIP technologies.
  • Experience with project management.

What You’ll Be Doing

  • Deploying physical, virtual, and cloud solutions.
  • Troubleshooting simple end-users problems and advanced infrastructure problems.
  • Working in the field at our clients’ sites.
  • Documenting your work, interactions, and resolutions in real time.
  • Proactively maintaining computer systems and networks.
  • Identifying problems before they’re problems.

Education & Certifications

  • Hands on experience > Certifications.
  • VMware, Microsoft, CompTIA certifications helpful.

Job Details

  • Salary ranges $62-$72k based on experience.
  • Full time Monday – Friday 9-5 with possible after hours & weekend project/on-call.
  • Ability to partially work from home after training period.
  • Benefits: Health, paid vacation, paid holidays.
  • Unlimited sales commission opportunities.
  • Must pass a background check.